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Withdrawal Form

In force from 12 November 2026, version 1.0

How to withdraw

This is a translation; if it differs from the Romanian version, the Romanian version prevails.

If you are a consumer, you can withdraw from the contract within 14 calendar days of its conclusion, without giving us a reason. Send us this form or any other clear statement:

  • by email, to [email protected];
  • through a ticket from your account on ayt.ro;
  • by post, to DCA ENGINEERING HUB SRL, com. Miroslava, sat Valea Adâncă, str. Vulturilor nr. 4, cam. 1, Iași County, Romania.

You do not have to use the form. You meet the deadline if you send the statement before the 14 days are up.

Business customers (companies, PFA) do not have a right of withdrawal. They do have the 30-day money-back guarantee. The details are in Art. 8 and 9 of the Terms and Conditions.

Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: DCA ENGINEERING HUB SRL, com. Miroslava, sat Valea Adâncă, str. Vulturilor nr. 4, cam. 1, Iași County, Romania, email [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: AYT web hosting, hosting account ……………………

  • Ordered on: ……………………
  • Name of consumer(s): ……………………
  • Address of consumer(s): ……………………
  • Email address of the account on ayt.ro (optional, helps us find the order): ……………………
  • Signature of consumer(s) (only if this form is notified on paper): ……………………
  • Date: ……………………

(*) Delete as appropriate.

What happens next

  1. We confirm by email that we received the statement.
  2. We close the hosting account and delete its data. Download your data from the control panel before you send the statement.
  3. We refund the amount within 14 days of receiving the statement, using the same payment method you used (card or bank transfer). The refund costs you nothing.
  4. When you ordered, you asked us to start the service immediately. So we may keep an amount proportional to the days we provided the service before the withdrawal (Art. 14(3) of GEO no. 34/2014). If the withdrawal concerns the first payment for the hosting account, we keep nothing: the 30-day money-back guarantee applies and we refund the full amount.
  5. The free plan has no payment to refund, so withdrawal only means that we close the account.