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Terms and Conditions

In force from 12 November 2026, version 1.1

1. The parties and scope

This is a translation. If it differs from the Romanian version, the Romanian version prevails.

1.1. The AYT services are provided by DCA ENGINEERING HUB SRL ("AYT" or "we"), with its registered office at com. Miroslava, sat Valea Adâncă, str. Vulturilor nr. 4, cam. 1, Iași County, Romania. The company is registered with the Trade Register under no. J22/3502/2022, has tax ID (CUI) 46816709 and is not registered for VAT. You can reach us at [email protected] and on +40 786 565 579.

1.2. These terms are the contract between AYT and the person who orders a service on https://ayt.ro (the "Customer" or "you"). The Customer may be:

  • a consumer: a natural person buying for personal purposes, outside their trade, business, craft or profession;
  • a business customer: a legal person, an authorised natural person (PFA), a sole or family business or a liberal profession buying for its professional activity. You are a business customer if you use a billing profile with a tax ID (CUI) when ordering.

The rules that differ for business customers are in Art. 21.

1.3. The contract consists of these terms, your order and the Plan you chose, as the Pricing page describes it on the date of the order. The Privacy Policy explains how we process personal data.

1.4. Contact.

For Contact
General questions and complaints [email protected]
Technical support ticket from the AYT Account (the main channel) or [email protected]
Billing, payments and refunds [email protected]
Personal data protection [email protected]
Abuse and illegal content [email protected]
Authorities [email protected]
Service status status page

2. Definitions

  • "AYT Account": your customer account on ayt.ro. You use it to place orders, pay and open support tickets.
  • "Hosting Account": the hosting space we allocate to you on our servers under the chosen Plan, with its websites, databases, email accounts and files.
  • "Control Panel": the web interface from which you manage the Hosting Account.
  • "Plan": the package of resources and features you choose when ordering, described on the Pricing page.
  • "Billing Period": the month or year you pay for in advance.
  • "Your Data": the files, databases, emails and any other content that you or the visitors of your websites store in the Hosting Account.
  • "Working day": Monday to Friday, except Romanian public holidays.

3. Conclusion of the contract

3.1. The contract is concluded at a distance, in electronic form, under Law no. 365/2002 on electronic commerce and, for consumers, under Government Emergency Ordinance no. 34/2014.

3.2. Before you order, we show you the Plan, the resources included, the total price, the Billing Period and the payment method. The contract is concluded when you place the order, after accepting these terms. The order records the version of the terms you accepted, with the date and time.

3.3. After the order, we email you the order confirmation and these terms, in a form you can keep.

3.4. To order, you must be at least 18 years old and have full legal capacity. The details in the AYT Account and in the billing profile must be correct and up to date.

3.5. We may refuse an order for good reason, for example false identification details or a previous breach of Art. 14. If you have already paid, we give you back the full amount.

4. The services

4.1. AYT provides managed WordPress hosting: shared Hosting Accounts on servers we run ourselves, in data centres in the European Union.

4.2. Every paid Hosting Account includes WordPress, email accounts on your domain, daily backups, SSL certificates, a firewall and malware scanning, a staging site and a Redis cache. The resources and limits of each Plan are on the Pricing page. Paid Plans also include the following services, at no extra cost:

  1. Supervised updates. The Control Panel takes a backup, then updates WordPress and the themes and plugins of your websites. If an update breaks a website, we roll it back to the version before.
  2. Malware clean-up. When the malware scan finds infected files in the Hosting Account, we clean them.
  3. Free migration. We move your WordPress websites from your previous host, up to the Plan's number of websites, with their files, databases and mailboxes. For the migration we need cPanel, FTP or SSH access to the previous host. We complete it within 2 Working days of receiving complete access details.

The free plan does not include the services in points 1-3. Art. 5.2 describes what it includes.

4.3. Domains. AYT does not sell domain names. You use a domain you registered with a registrar of your choice or, where the Plan allows, a free subdomain we provide. The free subdomain remains ours and ends with the Hosting Account.

4.4. What is not included. Apart from the services in Art. 4.2, we do not create, develop or debug your websites, fix your own or custom code, develop themes and plugins or work on content. Support covers the operation of our services: the server, the Control Panel, email, backups and the services and tools included in the Plan.

4.5. Right of use. For the duration of the contract you have a non-exclusive, non-transferable right to use the services. You may not resell or rent out Hosting Accounts to third parties as a hosting service without our written consent.

5. The free plan

5.1. A person may have only one free Hosting Account. We may refuse or close free accounts created beyond this limit.

5.2. The free plan has limited resources, described on the Free WordPress hosting page. It includes the Control Panel with its WordPress tools, SSL certificates, PHP isolated per account, files and FTP, databases, DNS and the plan's mailboxes. You can use a free subdomain or your own domain. The free plan does not include the services in Art. 4.2 points 1-3, and we do not guarantee backups, so keep your own copies of your data (Art. 12.3).

5.3. Inactivity. If nobody signs in to the AYT Account or the Control Panel for 37 days, we delete the free Hosting Account, with its files, databases and email. We notify you by email after 30 and after 35 days of inactivity. Any sign-in starts the count again from zero.

5.4. The guarantee in Art. 9 does not apply to the free plan, because you pay nothing for it. The rest of these terms also applies to the free plan.

6. Free first months

6.1. Some paid Plans come with their first months free, as shown on the Pricing page and the order page. You get the free period only once: once for the same email address and the same AYT Account, even if you have several Hosting Accounts.

6.2. The Hosting Account starts as soon as you have confirmed your email address, with no payment and without adding a card. When ordering you choose the Billing Period, monthly or yearly. The first paid Billing Period starts when the free period ends. For example: 2 months free, then 12 months paid at the yearly price.

6.3. If you have not chosen a payment method yet, we email you 14 days, 7 days and one day before the free period ends. The email gives the date, the price and how you can pay.

6.4. Payment after the free period. If you chose card payment, when the free period ends we automatically charge the saved card with the price of the first Billing Period, under Art. 7.3. If you chose bank transfer, you receive the proforma invoice 14 days ahead, under Art. 7.4. If you have not chosen any payment method by the end of the free period, Art. 8.2 applies, as for an unpaid renewal.

6.5. Cancelling. You can stop the continuation after the free period at any time from the AYT Account. If you stop it before the free period ends, you pay nothing, and the Hosting Account closes when the free period ends, under Art. 8.3.

6.6. You cannot change the Plan during the free period. The guarantee in Art. 9 runs from the first actual payment, the one made after the free period.

7. Prices and payment

7.1. Prices appear on the Pricing page and when ordering, in euros (EUR). They are final prices: AYT is not registered for VAT, so we add no VAT. Where the law requires it, invoices may also show the equivalent in lei.

7.2. Plans are paid monthly or yearly, in advance, for the whole Billing Period.

7.3. Card payment. Card payments are processed by Stripe. The card stays saved with Stripe, and we do not store the full card number. When you place an order paid by card, you agree that at the end of each Billing Period the card is charged automatically with the price of the next period. You can stop automatic renewal at any time from the AYT Account. The Hosting Account stays active until the end of the paid period.

7.4. Payment by bank transfer. You receive a proforma invoice. We activate the Hosting Account only after the payment reaches our bank account. For renewal, we issue the proforma invoice 14 days before the Billing Period expires.

7.5. Invoices. After each payment we issue the fiscal invoice through the Oblio invoicing service and email it to you. When the law requires it, we also send invoices to the RO e-Factura system.

7.6. You bear any fees your bank charges for the payment.

8. Duration, renewal and non-payment

8.1. The contract for a paid Hosting Account is concluded for the chosen Billing Period. It renews for equal periods as long as you pay the renewal: automatically by card, or by paying the renewal proforma invoice. For the free plan, the contract is concluded for an indefinite period, under Art. 5.

8.2. Non-payment. If the renewal is not paid by the expiry date, we suspend the Hosting Account at expiry and keep it for 14 days. If you pay within these 14 days, we reactivate it. After the 14 days, we delete the Hosting Account, with its files, databases and email.

8.3. Termination by you. You can stop renewal at any time. The Hosting Account stays active until the end of the paid period, then Art. 8.2 applies. You can also ask for earlier closure through a ticket. In that case we do not refund the amount paid for the rest of the period, except in the situations in Art. 9, 10, 19 and 22.3.

8.4. Your Data on termination. You can download your data from the Control Panel at any time. Do so before expiry, closure or withdrawal. Once we delete the Hosting Account, we can no longer restore your data.

9. 30-day money-back guarantee

9.1. In addition to your legal rights, we offer a commercial guarantee: if you ask within 30 days of your first payment for a Hosting Account, we refund that payment in full. The guarantee applies to both consumers and business customers. For a Plan with free first months, the first payment is the one made after the free period (Art. 6.6).

9.2. You request the refund by email to [email protected] or through a ticket from the AYT Account. You do not have to say why.

9.3. We refund the amount by the same payment method: to the card used, if you paid by card, or to the bank account the transfer came from. The refund is made within 14 days of receiving the request.

9.4. Once we receive the request, we close the Hosting Account and its data is deleted. Download your data before you send the request.

9.5. The guarantee does not apply to renewal payments or to the free plan.

9.6. The guarantee does not limit your legal rights, including the right of withdrawal (Art. 10) and the rights regarding conformity of the services (Art. 19).

10. Right of withdrawal (consumers)

10.1. If you are a consumer, you have the right to withdraw from the contract within 14 calendar days of its conclusion, without saying why, under Government Emergency Ordinance no. 34/2014.

10.2. How to withdraw. Before the 14 days expire, send us an unequivocal statement by email to [email protected], through a ticket from the AYT Account or by post to our registered office. You may use the withdrawal form, but you do not have to. The deadline is met if you send the statement before it expires.

10.3. Start of the service during the withdrawal period. The Hosting Account is activated immediately after payment, so within the withdrawal period. For this reason, when ordering, you expressly ask us to start providing the service before the withdrawal period expires and confirm that you acknowledge you will lose your right of withdrawal once the service has been fully performed (Art. 16(a) of GEO no. 34/2014). The order records this request, with the date and time, and the order confirmation sent by email mentions it.

10.4. What you pay if you withdraw. Because you asked for the service to start immediately, if you withdraw you pay an amount proportional to the service provided up to the date you informed us of the withdrawal, in relation to the whole Billing Period ordered (Art. 14(3) of GEO no. 34/2014). For example, if you withdraw after 10 days of a 30-day monthly period, you pay 10/30 of the month's price. We refund the rest.

10.5. Refund. We refund the amount due within 14 days of the date we received the withdrawal statement, using the same payment method you used, at no cost to you.

10.6. Withdrawal on the first payment. If the withdrawal concerns the first payment for a Hosting Account, the guarantee in Art. 9 also applies, and it is more favourable to you: we refund the full amount, without keeping the proportional part.

10.7. Loss of the right. Under Art. 16(a) of GEO no. 34/2014, the right of withdrawal no longer applies once the service has been fully performed. A Billing Period lasts at least one month, so in practice the 14-day period expires first.

10.8. After withdrawal, we close the Hosting Account and its data is deleted. On the free plan, withdrawal only means closing the account.

11. Availability, maintenance and support

11.1. Availability. We aim for the services to be available 99.9% of the time, each month. This is a goal, not a contractual guarantee: we do not offer a paid SLA and do not grant credits or compensation if we miss the goal. For consumers, this does not limit the rights in Art. 19.

11.2. Maintenance. We announce planned maintenance on the status page. We may carry out urgent security work without notice and announce it afterwards.

11.3. Support. You can ask for help through a ticket from the AYT Account, which is the main channel, or by email to [email protected]. Support covers the operation of the services, under Art. 4.4.

11.4. The status of the services and ongoing incidents appear on the status page.

12. Backups

12.1. We back up Hosting Accounts automatically every day, to another server. On every paid Plan we keep the daily backups of the last 7 days, one backup a week for the last 4 weeks, and the last backup of each month for 24 months.

12.2. You can restore data yourself from the Control Panel, from the backups we still keep.

12.3. Our backup is a safety measure, not an archiving service. It cannot recover data created after the last successful backup or data in backups that have expired. You remain responsible for keeping your own copies of important data, outside our services.

12.4. If your data is lost through our fault, we restore it free of charge from the most recent available backup and are liable under Art. 20 and, for business customers, under Art. 21.

13. Your obligations

You undertake:

  • to use the services lawfully and in compliance with Art. 14;
  • to keep secret the passwords of the AYT Account, the Control Panel, your websites and email accounts, to use two-factor authentication where it is available and to tell us immediately if you suspect unauthorised access;
  • to remain responsible for your own or custom code and for the content of your websites. On paid Plans, we carry out the updates of WordPress, themes and plugins under Art. 4.2. On the free plan you carry them out yourself with the tools in the Control Panel;
  • to hold the rights needed for the content, themes, plugins and software you host;
  • to meet your obligations as a controller under Regulation (EU) 2016/679 ("GDPR") if your websites or email process personal data of other people (for example through contact forms, orders, user accounts or mailing lists);
  • to stay within the limits of the Plan;
  • to keep your own copies of important data (Art. 12.3).

14. Acceptable use

14.1. You may not use the services for:

  1. spam: unsolicited commercial messages sent in bulk, or pages promoted through spam;
  2. malware: distributing, hosting or controlling viruses, ransomware, trojans, botnets or command-and-control infrastructure;
  3. phishing: pages or messages that imitate other people or companies to obtain credentials or financial data;
  4. cryptocurrency mining;
  5. cyber attacks: DDoS attacks, port or vulnerability scans against third parties, brute-force attacks, unauthorised access to systems;
  6. illegal content: including child sexual abuse material, terrorist content, incitement to hatred or violence, content that infringes intellectual property rights or unlawfully processed personal data;
  7. resource abuse: use that repeatedly affects the server for other customers, or circumventing the Plan's limits;
  8. circumventing isolation: attempting to access other customers' Hosting Accounts or server components;
  9. open anonymisation services: open proxies, Tor exit nodes or public VPNs.

Plans do not limit or meter traffic or visits. A Plan's limits are its resources: RAM, CPU, processes, disk I/O and storage.

14.2. Security tests against our servers, including penetration or load tests, require our prior written consent. You may test your own websites, as long as the tests do not affect the server or other customers.

14.3. Measures we may take. Depending on severity, we may:

  1. notify you and ask you to fix the problem;
  2. limit resources, traffic or the number of emails sent;
  3. isolate (quarantine) files detected as malware;
  4. suspend a website, email or the Hosting Account;
  5. remove illegal content;
  6. terminate the contract, under Art. 16;
  7. report to the competent authorities, where the law requires it.

The measures are proportionate to the breach. For serious breaches, illegal content or security risks we may act immediately. Some protections work automatically: the firewall, malware scanning and blocking IP addresses that attack the servers.

14.4. Notice and appeal. If we remove or block content or suspend a website, email or the Hosting Account, we email you within 24 hours the reasons for the decision, the facts it is based on and how you can appeal. You can appeal by replying to the email or through a ticket. A person reviews the appeal, and you receive the reasoned decision.

15. Reporting illegal content

15.1. Anyone can report illegal content or abuse hosted at AYT by email to [email protected], under Regulation (EU) 2022/2065 on digital services.

15.2. The report must include:

  • the exact address (URL) of the content;
  • why you consider it illegal or abusive;
  • your name and email address (not required if you are reporting child sexual abuse material);
  • a statement that, to the best of your knowledge, the information is accurate and complete.

15.3. We confirm receipt, review the report promptly and objectively and tell you our decision. The Customer hosting the content receives the reasons for the decision and can appeal under Art. 14.4. If we become aware of a possible criminal offence that threatens the life or safety of persons, we inform the competent authorities.

15.4. Points of contact, in Romanian or English:

  • for customers and users: [email protected] or a ticket from the AYT Account;
  • for the authorities of the Member States, the European Commission and the European Board for Digital Services: [email protected].

16. Suspension and termination by us

16.1. Non-payment. Art. 8.2 applies.

16.2. Serious breaches and security risks. We may immediately suspend a website, email or the Hosting Account if:

  • they seriously breach Art. 14;
  • they host illegal content;
  • they are compromised or endanger the servers, other customers or third parties;
  • a competent authority requires it.

The suspension is limited to what is strictly necessary, and we communicate it to you under Art. 14.4.

16.3. Termination of the contract by us.

  1. Without cause, with at least 30 days' notice. We refund the unused part of the paid period, in proportion to the remaining days.
  2. Immediately, by notice, if you seriously or repeatedly breach the contract after we asked you to remedy the breach, or if you carry out illegal activities through the services. In this case we refund the unused part of the paid period, less any proven damage you caused us.

16.4. Where termination is with notice, you can download your data until the termination date. After termination, we delete the Hosting Account.

17. Personal data

17.1. For your account, billing and support data, AYT is the controller. The details are in the Privacy Policy.

17.2. For the personal data you store in the websites and email accounts of the Hosting Account, you are the controller and AYT is the processor, within the meaning of Art. 28 GDPR. For this data we undertake:

  • to process it only to provide the services, following the instructions you give us through the contract and the Control Panel;
  • not to use it for any other purpose;
  • to apply appropriate security measures;
  • to notify you within 48 hours of discovering a security breach that affects it;
  • to delete it when the contract ends.

A summary of the data processing agreement is in the Privacy Policy. You can get the full agreement on request, at [email protected].

18. Intellectual property

18.1. The ayt.ro website, the AYT Account, the Control Panel and the AYT brand belong to us or our licensors. WordPress and the other open-source software included in the services have their own licences, which this contract does not restrict.

18.2. Your Data remains yours. You allow us to store it, copy it, including in backups, and process it, only as far as needed to provide the services.

19. Conformity of the services (consumers)

19.1. If you are a consumer, the services must match the description on the Pricing page and in the order for the whole duration of the contract, under Government Emergency Ordinance no. 141/2021. We provide the updates needed to keep the services in conformity, including security updates.

19.2. If the services are not in conformity, you have the right, under the conditions of the law:

(a) to have us bring them into conformity, free of charge, within a reasonable time;

(b) to a proportionate price reduction;

(c) to terminate the contract, with a refund of the amounts paid for the period in which the services were not in conformity.

20. Liability

20.1. Each party is liable, under the law, for damage it causes to the other by breaching the contract. Under Art. 1533 of the Civil Code, we are liable only for damage we could foresee when the contract was concluded, except damage caused intentionally or through gross negligence.

20.2. We are not liable for damage caused by:

  • your websites, themes, plugins or configurations;
  • use of your accounts by people you gave access to or disclosed your password to;
  • breach of Art. 13 or 14;
  • third-party services you chose, for example the domain registrar or an external DNS provider.

20.3. Nothing in these terms limits the rights the law grants you as a consumer. For business customers, Art. 21 also applies.

21. Business customers

For business customers, the provisions above apply with the following differences:

21.1. Representation. The person placing the order declares that they are entitled to represent the business customer.

21.2. Invoicing. The billing profile includes the name, tax ID (CUI), registered office and Trade Register number. We verify the tax ID with ANAF and, for companies in other EU Member States, in the VIES system. As required by law, we also send invoices to the RO e-Factura system.

21.3. Consumer rights. Business customers do not have the right of withdrawal in Art. 10 and do not benefit from Art. 19, 23.2, 23.3 and the second sentence of Art. 24.3. The money-back guarantee in Art. 9 applies.

21.4. Limitation of liability. Neither party is liable for indirect damage, loss of profit, loss of revenue, customers or reputation, or business interruption. Each party's total liability for all claims related to the contract is limited to the amounts paid by the customer for the services in the 12 months before the event giving rise to the liability.

21.5. Data loss. If data is lost through our fault, our main obligation is to restore it free of charge from the most recent available backup. Any further compensation falls within the limit in Art. 21.4.

21.6. Exceptions. The limitations in Art. 21.4 and 21.5 do not apply to damage caused intentionally or through gross negligence (Art. 1355 of the Civil Code), to injury to life, body or health, or to the customer's obligation to pay for the services.

21.7. Indemnity. The business customer indemnifies us against third-party claims and penalties imposed by authorities that result from a breach of Art. 14 or from the content it hosts.

21.8. Disputes. The parties first try to settle a dispute amicably, within 30 days of its notification. By mutual agreement, they may use mediation under Law no. 192/2006. Disputes not settled this way are decided by the competent courts at AYT's registered office.

21.9. Customer's terms. The general terms and conditions of the business customer do not apply.

21.10. Acceptance of standard clauses. For the purposes of Art. 1203 of the Civil Code, the business customer expressly accepts, by ticking the box when placing the order, the clauses on:

  • automatic renewal and the charge after free first months (Art. 6.4, 7.3 and 8.1);
  • suspension and deletion of data for non-payment or inactivity (Art. 5.3 and 8.2);
  • suspension and termination by us (Art. 14.3 and 16);
  • limitation of liability (Art. 20, 21.4, 21.5 and 21.6);
  • changes to the terms and prices (Art. 22);
  • the competent court (Art. 21.8).

22. Changes to the terms and prices

22.1. We may change these terms or the prices only for good reason, for example changes in legislation, security requirements, changes in our suppliers' costs or new features.

22.2. We email you about each new version at least 30 days before it takes effect, with a summary of the changes and the reason for them. New prices apply from the first Billing Period that starts after this notice. Periods already paid do not change.

22.3. If you do not agree with the change, you can terminate the contract until the date it takes effect, and we refund the unused part of the paid period.

22.4. Changes required by law or made solely in your favour may apply immediately.

23. Complaints and dispute resolution

23.1. Complaints. You can send complaints by email to [email protected] or through a ticket from the AYT Account. We confirm receipt and reply within 15 working days.

23.2. Consumer protection authority. You can contact the National Authority for Consumer Protection (ANPC), www.anpc.ro.

23.3. Alternative dispute resolution. You can use the alternative dispute resolution procedure for consumer disputes (SAL), under Government Ordinance no. 38/2015, through the SAL entity within ANPC.

23.4. Courts. Disputes not settled amicably are decided by the courts competent under the law. If you are a consumer, you may also bring proceedings before the court of your domicile.

24. Final provisions

24.1. Force majeure. Neither party is liable for failing to perform its obligations because of force majeure, within the meaning of Art. 1351 of the Civil Code, provided it informs the other party as soon as possible. If force majeure lasts more than 30 days, either party may terminate the contract, and you get back the unused part of the paid period.

24.2. Communications. We write to you by email, at the address in the AYT Account, and through the AYT Account. You can write to us at the addresses in Art. 1.4.

24.3. Governing law. The contract is governed by Romanian law. If you are a consumer habitually resident in another EU Member State, the choice of Romanian law does not deprive you of the protection of the mandatory provisions of that state's law.

24.4. Language. The contract is concluded in Romanian. The English translation is for information. If the two versions differ, the Romanian version prevails.

24.5. Severability. If a clause is declared void, the other clauses remain valid.