What does managed WordPress hosting mean?+
We look after the technical side: server and PHP updates, daily backups, SSL certificates, the firewall and malware scans. On paid plans, the panel updates WordPress, themes and plugins after taking a backup, and if an update breaks your site we roll it back. We also clean infected files the scanner flags. You look after your content and your own code.
Will you move my site for free?+
Yes, on paid plans. We move every WordPress site up to your plan’s site limit, with its files, databases and mailboxes. We need cPanel, FTP or SSH access to your old host; once we have it, the move is done within 2 working days. Your site stays online while we move it. Open a ticket after you order.
When can I reach you, and how quickly do you answer?+
Support works Monday to Friday, 9:00–18:00 (Romanian time), by ticket, email, phone and WhatsApp, in Romanian or English. We answer during support hours. Monitoring of servers and sites is automatic and runs around the clock, and we handle server incidents whenever they happen.
Does it work for a WooCommerce shop?+
Yes. The page cache serves product and category pages straight from nginx, while the cart, checkout and customer account always bypass it, so orders never get mixed up. Redis keeps query results in memory, which helps a lot in shops with many products. For updates you have a staging site.
Can I install any plugin or theme?+
Yes, from WordPress.org or a .zip file, in wp-admin or the WordPress Toolkit. We have no list of banned plugins. The only condition is that the site stays within the plan’s resources.
Do I get SSH, Git or Node.js?+
No. Accounts have no command-line access. You upload files with the File Manager or encrypted FTP (FTPS), manage databases in phpMyAdmin and schedule tasks in Cron Jobs. For WordPress, the WordPress Toolkit does from the panel what you’d usually do with WP-CLI.
Which PHP versions can I use?+
You pick the PHP version for each site from the 8.x versions installed on the server, and change it any time in the panel. That’s also where you set memory_limit, the upload size, max_input_vars and PHP extensions.
Can I use Cloudflare?+
Yes. Keep your DNS with us or in your own Cloudflare account, with their proxy on if you like. In that case you still edit the records from our panel, through a Cloudflare API token.
How are my sites protected from other customers?+
Each account has its own PHP, which runs isolated and sees only that account’s files. Each account also has its own memory, CPU and process limits, so a busy or infected site on the same server can’t slow yours down or touch it. On top of that sit the ModSecurity firewall, malware scanning and bans for addresses that keep guessing passwords.
Will I know if my site goes down?+
Yes. We check every site every minute and email you when it stops answering, runs out of memory or a plugin slows it down. The 30-day uptime and resource graphs are in the panel.
Where are the servers?+
In data centres in the European Union, on NVMe drives. Your data and your backups stay in the EU.
Can I use my email in Gmail, Outlook or on my phone?+
Yes. Mailboxes work over IMAP and SMTP in Outlook, Thunderbird, the Gmail app or your phone’s mail app, and webmail runs in your browser. To keep the server off spam lists, every account has an hourly sending limit.
Can I pay by bank transfer?+
Yes. Choose bank transfer when you order and you’ll get a proforma invoice. The account starts once the payment reaches us.
Do prices include VAT?+
The prices shown are final. The company isn’t registered for VAT, so nothing is added at checkout, and you pay the same price when you renew.
What if I’m not happy?+
You have 30 days from your first payment: if you’re not happy, we refund all of it, and you don’t have to tell us why. The hosting account is closed and its data deleted, so download your files, databases and email first. On a plan with free first months, the 30 days start from the first payment after the free period.