What happens when the free months end?+
The account starts straight away, with no card. We email you 14 days, 7 days and one day before the end. If you chose card payment, your saved card is charged automatically at the end, for the period you picked (one month or 12 months). If you chose bank transfer, you get the proforma 14 days ahead. If you don’t choose either, the account is suspended at the end, like an unpaid renewal. You can cancel any time before the end at no cost. The free months are given once per customer (per email address).
How long do you keep backups?+
The same on every paid plan: the daily backups of the last 7 days, one a week for the last 4 weeks, and the last backup of each month for 2 years. They’re kept on another server, and you restore them yourself from the panel.
Can I change plans later?+
Yes, any time after the free period (if you have one), from your account. The difference is worked out on the days left in the period you paid for.
What happens if I don’t renew?+
The account is suspended when it expires and kept for 14 more days. Pay in that time and everything comes back as it was.
Do I get an invoice?+
Yes, an invoice is issued automatically after every payment. You’ll find it in your account, under Billing.
Do you sell domains?+
No. Buy yours from any registrar; for a .ro domain, from a registrar accredited by ROTLD. We’ll help you connect it to your hosting for free. On the free plan you can also use a subdomain we give you.
Is traffic really unlimited?+
Yes. We don’t count visits, charge for traffic or take your site offline when it gets busy. What sets a plan’s limits is the account’s resources: the RAM, CPU, processes and disk speed in the table above.
What do RAM, CPU, processes and I/O mean?+
RAM is the memory your sites’ PHP runs in; it sets how many PHP requests can run at once (the account’s memory divided by memory_limit). CPU is how many processor cores the account can use at the same time. Processes is how many programs can run at once in the account (PHP, cron, Redis). I/O is the top speed at which the account reads and writes to disk, in MB per second.
What happens when my site hits its resource limits?+
The site stays up. Extra requests wait their turn, and pages load more slowly until the peak passes. If PHP runs out of memory, you get an email alert. You can see usage graphs in the panel; if your site keeps hitting the limits, turn on the page cache and Redis, or move to a bigger plan without moving anything.
What does “unlimited” mean?+
Where a plan has an unlimited resource, such as traffic, databases or mailboxes, we don’t cap its number. The account still stays within the plan’s RAM, CPU, processes, disk speed and storage, and is used for your own sites and email, not for resale or bulk mailing, as set out in the terms and conditions.
Can I host several sites on one account?+
Yes, up to your plan’s site count, each with its own domain, database and SSL certificate. Subdomains and aliases are added the same way. The WordPress Toolkit lists all your WordPress sites and updates them in one go, which agencies find handy.